Process Optimization
You can go out and hire expensive (sometimes very expensive) consultants to come into your company to study your processes, document how things really work, and develop better ways to route work throughout your organization.
But once ezCollaborator is up and running, you can easily do this work yourself by looking at the Event Logs to see how things are really being routed.  If you like, you can formally document these patterns in block diagrams and then design ways to do things better.  Or by just periodically scanning these logs, you can quickly get a feel for where the bottlenecks are and make process adjustments along the way.
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