A key factor in good task management is to have an automatic audit trail of how things have evolved to where they are today. ezCollaborator has 2 key historical tracking mechanisms:
An "event log" to track who has done what work as a task is escalated from person to person. Users can also add comments to this event log along the way.
A "history of changes" log to track who has made what changes (and when) to what data fields over time.
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