A major key to customer retention is to continually provide them with first class customer service. It pays to have highly trained staff who really care about your customers. But your staff needs the tools to handle the high volume of work traffic from your customers. They need a tool to keep things organized. And in many cases, they need a tool to manage work that’s to be performed by other people within your organization.
ezCollaborator helps by organizing customer work requests and routing them to the appropriate people to get things done. Your customer service staff then monitors progress and nudges along those tasks that need nudging. And with this application, you can share this information with your customers. This way they’ll work collaboratively with your staff as if you were on the same team.